Shipping Policy

Shipping Policy & Processing Times

• Orders are typically processed within 3-5 business days.
  
• Custom or made-to-order items may require additional processing time, which will be specified in the product description.
  

Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and selected shipping method.
  
• Standard shipping typically takes 5-7 business days within the U.S.
  
• Expedited shipping options may be available at checkout for an additional fee.
  

International Shipping

• We currently ship to select international locations. Shipping rates and delivery times vary by destination.
  
• International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.
  
• Please allow up to 48 hours for tracking updates to appear.
  

Shipping Issues & Lost Packages

• Scratch That Etch is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
  
• If your package is missing, please check with your local carrier or contact us at scratchthatetch@gmail.com for assistance.
  

Damaged Items

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue.

Contact Us 

For any shipping-related inquiries; please email us at scratchthatetch@gmail.com